Recipe for Phone Etiquette

Recipe for Phone Etiquette

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This is the recipe for answering the phone when customers or clients call your company or place of business.

This seems basic, simple, and even silly, but how you answer the phone does matter when the people who put money into your business - your customers - come calling. 

How you answer the phone tells callers they are calling the right person, you are personable, you want to help them, and they are calling a professional business instead of an individual.

1. A greeting
2. Your name
3. An offer to help
4. A smile


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